AI chatbots & ChatGPT integration for Cyprus businesses
AI tools for customer support, document processing and repetitive work. We define the knowledge sources, test realistic questions and agree where human review or hand-off is needed.
Get a free quotePricingThe problem and the solution
Repeated customer questions and document searches consume staff time. An AI integration can draft answers from approved material or extract structured fields for review. We define when a person must approve an answer and test representative questions. Model subscriptions and usage charges are separate from development.
Define the task and test the result
Before quoting, I need the current workflow, a sample input, the expected output and who will use it. We agree the systems involved, access requirements, what counts as success and which exceptions need human review. The delivery includes the agreed implementation, a walkthrough and instructions for running or maintaining it. We test a normal case, missing or invalid data and a failure of an external service where relevant. Access, recurring costs and support arrangements are confirmed in the scope. New sources, extra features or changes in a third-party service may require separate work.
What’s included
- Website chat widget trained on your FAQ and prices
- Hand-off to a human when the bot is unsure
- Answers in the customer's language
- Email / document classification and data extraction
- Integration with your CRM, Sheets or database
- Clear monthly API cost — usually a few euros
Frequently asked questions
Will the bot make things up?
No — it answers only from your approved content and hands over to you when unsure.
Is customer data safe?
Data is sent only to the AI provider's API with training disabled, and is not stored longer than needed.
What information should an AI assistant use?
Provide approved FAQs, product or service information and example questions. We identify the source of truth and what the assistant must not infer. Outdated or contradictory documents need correction before they can support dependable answers.
What happens when the assistant cannot answer?
We agree a fallback: ask for clarification, say the information is unavailable or hand the enquiry to a person. Example workflow: a visitor asks about a service, receives a draft answer from approved material and can request a human reply. Important business actions can require approval.
How do we judge whether the integration is useful?
Use a small agreed test set with clear expectations for correct answers, refusals and handovers. Review accuracy and staff effort before widening access. An AI model can make mistakes, so autonomous use and sensitive information need an explicitly agreed design and review process.
How is handover and acceptance handled?
We review the agreed examples together and record any issue against the written scope. You receive instructions and the agreed files or access needed to use the result. Confirm who will operate it after delivery and which support period is included. A new feature is scoped separately from correcting a failure to meet the agreed requirement.